Refund Policy

At HORIX, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

The following items cannot be returned:

Items that have been worn or used
Items without original packaging or tags
Customized or engraved watches

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us within 48 hours of receiving your order at 01100253686 with photos of the damage.