Return Policy
Return Policy
At Horix Watch, we aim to provide a hassle-free shopping experience. If you're not satisfied with your purchase, please review our return policy below:
- Eligibility for Returns
- Returns are accepted within 5 days of delivery.
- You have 24 hours after receiving your item to request a return.
- The item must be unused, in its original packaging, and include all accessories, tags, and documentation.
- Products damaged due to misuse or negligence are not eligible for returns.
- Non-Returnable Items
- Customized or personalized items.
- Final sale or discounted items, unless defective.
- Products with tampered or missing serial numbers or warranty stickers.
- Return Process
- Initiate a Return: Contact us at with your order details.
- Email: [Horixwatch@gmail.com]
- Phone: [+923357848009]
- Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Inspection: Upon receipt, items will be inspected, and a decision on the refund or replacement will be communicated.
- Refunds
- Refunds are processed within 7-15 business days after the return is approved.
- Refunds will be issued via the original payment method.
- Shipping charges are non-refundable.
- Exchanges
- Exchanges are allowed for defective or incorrect items only.
- Replacement items will be shipped after the original item is received and inspected.
- Contact Us
For any queries or to initiate a return, contact us at:
- Email: [Horixwatch@gmail.com]
- Phone: [+923357848009]
We are here to assist and ensure a smooth return experience!